Answers to Your Questions
Here are a few of our most asked questions. Have one that is not listed here? make sure to contact us.
What are your shipping rates?
Our shipping rates are calculated automatically based on Canada Post rates. Add products to your cart and view it to see the shipping details.
Do you ship outside of Canada?
Yes we do.
When will I receive my order?
As our frames are custom made the frame builders allow up to 2 to 2 1/2 weeks to complete the picture and then they are shipped out. Please allow an additional 2-7 days for shipping depending on your location.
Can you rush my order?
Occasionally we may be able to rush an order. Please contact us before placing your order and let us know what item(s) you’re planning on ordering, when you need them by, and where they need to be shipped to. We’ll let you know what rush options are available if any.
Can I make changes to my order?
If you’d like to request a change to an order, please contact us ASAP. Orders are processed throughout the day, every day. Once an item has gone into production, we can no longer make changes to it or cancel it.
Will I be charged sales tax?
Sales taxes are applied based on the location to which the order is being shipped.
Can you send my purchase directly to a gift recipient?
Yes. Enter your address in the billing section and the gift recipient’s address in the shipping section. If you’d like to include a message with your gift, please do so at checkout. Receipts are never included with any orders.
What is your return policy?
All of our products are custom designed, and we do not accept returns. Naturally, if there is an error on our part, we will promptly send a replacement that correctly reflects your order.
What if the glass is broken?
Please contact us if there is damage to the glass. We may provide you with another glass or coordinate with a local framer in your area to have the glass replaced.
What if the color looks different?
We have made every effort to accurately display our product colors on our website. However, please note that colors vary a bit due to the monitor they are viewed on.